Facts and prices are provided with reservation for printing errors, stock keeping and price increases carried through by suppliers, technical specifications that are unclear, and the possibility of a product selling out.

Delivery time

The normal delivery time is 3-6 working days from the day the order was placed.
You always have the possibility to cancel the purchase if a longer delivery delay occur. Please contact our Customer service if you wish to cancel your purchase.

Confirmation

We will send an order confirmation with information about your purchase by e-mail as soon as we have received your order. We recommend that you save the order confirmation if you should need to contact strings.fi´s Customer service. (info@strings.fi or Phone +358 440 575737. 
All online prices include VAT 25,5%.

Kustom Checkout Solution

String.fi use Kustom Checkout to manage your purchase at our store. The Kustom Checkout is an independent checkout solution provided by Kustom AB through which payment methods and delivery options are available. Kustom is not a bank and does not process payments directly, Kustom provides the interface and logic that displays the applicable payment methods.

When you use the checkout to complete your purchase, you will be offered different payment methods. These payment methods are processed by separate providers, depending on the payment method you select when you finalise your purchase.

For the payment, you are redirected to a payment service provider, such as Klarna, Swish, MobilePay, Vipps, iDEAL | Wero and Billie, where the purchase is completed.

In order to make your shopping experience effortless, the Kustom Checkout includes automatic filling of your information if you saved your information or previously entered your information in the Kustom Checkout.

Kustom will not perform any credit check, instead that may be performed by the payment method you have selected to pay for your purchase.

By clicking “Pay Purchase” in the checkout, You agree to strings.fi terms, the Kustom’s terms of use, and acknowledge Kustom’s Privacy Notice. More information about how Kustom handles your data and operates the checkout process can be found in the Terms of Use and Privacy Policy. They can be found here.

Stripe

Stripe securely processes all payments made through Kustom Checkout. This applies to all the available payment methods. Stripe is regulated in Europe and is authorised by the Central Bank of Ireland (reference number: C187865) as an electronic money institution (EMI). It is legally permitted to issue electronic money, execute payment transactions, issue payment instruments, and acquire payment transactions. See the Central Bank of Ireland’s register for more information.

Available Payment Methods

Through Kustom Checkout, you may be offered the following payment methods:

Cards

You can pay using debit or credit cards from Visa, Mastercard and American Express.The payment is securely processed by Stripe via the Kustom checkout solution. All card information is transmitted encrypted and processed according to the PCI DSS security standard. Kustom never stores your card information.

Klarna

With Klarna, you can choose to pay now, buy now and pay later, or in installments, depending on which options Klarna makes available for your purchase. When you choose Klarna, Klarna Bank AB handles the payment process, including any credit checks and invoicing. Strings.fi receives payment from Klarna, and you pay to Klarna according to their terms. For more information on how Klarna processes personal data, please refer to Klarna’s Privacy Policy.

Swish 

You can pay quickly and securely with Swish. When selecting Swish, you approve the payment in the Swish app using Mobile BankID. The payment is processed by your bank and Swish.

Apple Pay

If you use a compatible Apple device, you can pay with Apple Pay. Payments are verified using Face ID, Touch ID or your device passcode. Apple Pay uses a secure payment token instead of your actual card number, which means that neither strings.fi, Kustom nor Stripe ever see your full card number. Apple Pay relies on your browser’s or device’s built-in capabilities and normally does not place its own cookies on our website.

Google Pay

With Google Pay, you can pay using the cards stored in your Google Wallet. Google Pay uses tokenization and multiple layers of security (such as encryption and biometric verification or PIN). Your actual card number is never shared with strings.fi, Kustom nor Stripe. To display the Google Pay button, a technical script is loaded from Google. This may use technical cookies or local storage for fraud prevention.

MobilePay

MobilePay is a mobile wallet commonly used in Denmark and Finland. When you select MobilePay, you complete the payment inside the MobilePay app and approve the purchase there. Once approved, Stripe processes a card transaction in the background using the card linked to your MobilePay account.

Vipps

Vipps is a mobile payment service used in Norway. When selecting Vipps, you complete the payment in the Vipps app, typically using BankID or another strong authentication method. Stripe then processes a card transaction via the card linked to your Vipps account.

iDEAL | Wero

For customers with Dutch bank accounts, iDEAL | Wero allows you to pay directly through your online banking environment. When selecting iDEAL | Wero, you choose your bank and log in as usual. The payment is confirmed by your bank, and [We or the Merchant] receive immediate payment confirmation via Stripe.

Billie

For business customers in Sweden, Kustom offers Billie, a B2B “Buy Now, Pay Later” solution. When choosing Billie, a quick credit assessment is performed, and business customers can typically receive 30-day payment terms. Strings.fi receive funds directly from Billie once the item is shipped, while the business customer pays Billie according to their terms. Billie is intended for business purchases only, not consumers.

Bank Transfers

In some cases, you can pay by bank transfer. When selecting this method, you will receive payment details (for example, a virtual bank account number) to send your payment to. Funds are transferred from your bank to an account managed via Stripe. Stripe automatically matches your payment to your order without exposing your actual bank details. Your order is processed once the order has been received and reconciled with the payment.

PayPal

You can pay using your PayPal account, including funds from your PayPal balance, a linked bank account, or saved cards. When selecting PayPal, you are redirected to PayPal's secure environment to log in and approve the payment. Kustom never see your full financial details, as PayPal acts as an intermediary. For more information on how PayPal processes your personal data, please refer to PayPal's Privacy Policy.

Bancontact

Bancontact is a widely used debit payment method in Belgium. When selecting Bancontact, you are redirected to your bank's secure online environment or the Bancontact app to authenticate and approve the payment. The transaction is processed via the Bancontact network and settled to Kustom through Stripe. Strings  receive immediate payment confirmation once the transaction is approved.

Blik

Blik is a mobile payment method widely used in Poland. When selecting Blik, you generate a one-time 6-digit code in your banking app and enter it at checkout. You then confirm the payment directly inside your banking app using your bank's standard authentication. The transaction is processed via the Blik system and settled through Stripe.

Cartes Bancaires

Cartes Bancaires (CB) is the leading card payment network in France. French-issued bank cards are typically co-badged with Visa or Mastercard and are accepted via the CB network. The payment is securely processed by Stripe via the Kustom checkout solution. All card information is transmitted encrypted and processed according to the PCI DSS security standard. Kustom never stores your card information.

Security for Payments

All payments made through Kustom Checkout are fully encrypted and comply with European security requirements, including PSD2 and Strong Customer Authentication (SCA).

Security for Card Payments

Kustom does not store your card information. All card information is encrypted (SSL) and processed by the payment providers in accordance with PCI DSS standards. Strong Customer Authentication (e.g., 3D Secure, BankID) may also apply depending on the payment method you have selected.

Cancelled orders online

If your order has been cancelled because not all products were available in the store or in [our or The Merchant’s] warehouse, the funds will be refunded to you via Kustom. The refund will be made to the same payment method used for the original order. Refunds are usually processed within 1–3 business days.

Privacy and Cookies

Kustom may use a cookie to autofill your personal details (such as name, address, or ID number) during checkout, based on information you’ve chosen to save. This data can be retrieved from us or our partners. You can disable autofill at any time, either by adjusting your settings during purchase, contacting us, or deleting cookies from your device.

Please find Kustoms Privacy Policy here.

Kustom, Stripe, and each payment method such as Klarna, Billie, etc. act as separate data controllers for their respective processing activities. Kustom never store card numbers or card information.

Freight

A freight cost of € 5.95 is added to each order, independent of the number of products in the shipment. It is therefore more costefficient to order multiple products simultaneously.

Your products will be sent directly to your home address. Larger shipments have to be collected at your local post-office.

Transportation

strings.fi accepts the economic responsibility if products are damaged or missing during transport. However, you are required to contact our Customer Service within 14 days. (info@strings.fi) The economic responsibility is yours if products are damaged or missing during the return transport.

Return policy

You are entitled to return undamaged and unused products to strings.fi. Notifications about this must be done, at the latest, within 14 days after receiving the item. Please contact Customer Service with your return notification in order to properly register the return with strings.fi. Customer service will provide you with return instructions and return address.

IMPORTANT! You must contact Customer service before you return incorrectly delivered or damaged products to get the return request approved and the return postage paid.

Non picked up goods

If we receive packages that have not been collected at the post office, we reserve the right to charge you for all our costs that appear when handling your order and shipment; currently € 5. An invoice will be sent to you. Settlement of the invoice shall be within 10 days.

Security

strings.fi uses SSL (Secure Socket Layer) which is a protocol for secure transmission of data over the Internet (or other networks). A protocol is a set of rules and procedures on how data are to be handled. The SSL protocol has been developed by the company Netscape Communications and is now an industry standard for secure transmissions.

SSL protocol processes the data in several different ways in the purpose of making it unreadable
for malicious third parties. The processing is called encryption. When the data is received by the recipient SSL reprocesses (decrypts) it again to make it readable for the recipient and a control is made to ensure that the sender of the data is the valid one (Server authentication). It also checks that the data have not been changed during transmission (Message integrity).

Governing Law and Jurisdiction

Contracts between you and strings.fi shall be governed by Finnish Law.
Strings Nordic follows the recommendations of the Finnish Consumer Authority.